At InstenChat, we are committed to protecting your privacy and ensuring a safe user experience. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform, services, or website.
1. Introduction
InstenChat (“Company”, “we”, “our”, “us”) provides WhatsApp automation, business messaging, and related services.
By accessing or using our platform, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
a. User Information
We may collect personal details such as:
Name
Email address
Phone number
Company name
Payment information (if applicable)
b. Account & Platform Usage Data
We collect technical information like:
IP address
Device details
Browser type
Login history
API usage data
Message logs (metadata only, not message content unless required for service)
c. End-User Information
If you send messages via WhatsApp using InstenChat, you must ensure that:
You have permission from your end-users
You comply with WhatsApp and local data protection laws
We do not use or sell your end-user data.
3. How We Use Your Information
We use collected data for purposes including:
Operating and improving the InstenChat platform
User authentication and account management
Billing & subscription management
Providing customer support
Preventing fraud and ensuring security
Sending product updates, alerts, and service notifications
Compliance with WhatsApp and Meta policies
4. Data Sharing & Disclosure
We do not sell or trade your personal data.
We may share data only with:
Trusted service providers (hosting, payment gateway, communication partners)
Legal authorities if required by law
WhatsApp / Meta for compliance checks (metadata only)
All third parties are required to maintain high-level confidentiality and data security.
5. Data Security
We implement strict security measures to protect your data:
Encrypted data transmission (HTTPS/SSL)
Internal access restrictions
Regular system audits and updates
However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain user data only for:
As long as the account remains active
As required by law
To resolve disputes or enforce agreements
Users may request deletion of their data anytime.
7. User Rights
You may request:
Access to your data
Correction of inaccurate information
Deletion of your account and associated data
Restrictions on data processing
Export of your personal information (data portability)
To do so, contact our support team.
8. Third-Party Services
Our platform may include integrations with:
WhatsApp Cloud API
Messaging services
Payment gateways
Analytics tools
These third-party services may collect their own data according to their policies.
We are not responsible for their data handling practices.
9. Policy Updates
We may update this Privacy Policy occasionally.
Major changes will be communicated via email or platform notifications.
Continued use of InstenChat after updates indicates acceptance.
10. Contact Information
For questions or requests regarding this Privacy Policy, contact us:
📩 Email: support@instenchat.in
📍 Address: Municipal Complex Market, 1st Floor, Near Gold Digital Cinema, Golaghat, Assam – 785621